If you cannot make your appointment, it is very important that you change or cancel it. This means that another patient can take the appointment.

If you are cancelling an appointment for the same day:

• Use the NHS App
• Texting back “CANCEL” to your appointment reminder text
• Contact us on 020 8630 3604

If you are cancelling an appointment for another day, please do so by:

• Phone us on 020 8630 3604
• Visiting the surgery and speaking with a receptionist